The Challenge
A hotel management company managing 24 properties wanted to implement AI-driven revenue management and guest personalization but lacked a framework for responsible AI adoption, governance, and ROI measurement.
The Solution
Delivered an AI Readiness Assessment covering data quality, infrastructure, team capabilities, and vendor landscape. Built a governance model, 90-day action plan, and ROI projection framework.
The Outcome
- Identified 12 high-value AI use cases
- secured board approval for a $500K AI investment
- and launched pilot AI revenue optimization program generating 6.2% RevPAR improvement in the first quarter.