The Challenge
A luxury resort group was struggling with vendor sprawl — 40+ technology vendors with no governance model, unclear contract terms, redundant capabilities, and no performance measurement framework.
The Solution
Conducted comprehensive vendor audit, developed a vendor rationalization strategy, built a scoring framework, led RFP processes for 6 critical systems, and established ongoing vendor governance protocols.
The Outcome
- Reduced vendor count from 40 to 22
- negotiated $780K in contract savings
- established quarterly business review cadence
- and built a vendor performance dashboard tracked at the executive level.