Shift handover
Build a shift summary from live records: blocked rooms, arrivals at risk, late work, maintenance and low supplies. A supervisor reviews and publishes it, and staff acknowledge their notes.
Hotel Operations
Start every shift knowing what the last one left
Handover notes, checklists and reports showing response, resolution and on-time rates, with Unknown wherever nothing was recorded.
Available$2.50 per room/month
The problem
What happened on the last shift?
The evening team leaves a spoken summary, the morning team finds out about a blocked room at the first arrival, and the figures for the weekly meeting are rebuilt from memory.
From handover to report
Hand over
Outgoing shifts write categorized handover notes, and a manager reviews and publishes a shift summary.
Follow the checklist
Hotels write inspection, cleaning, maintenance and audit checklists whose results are kept.
Hold to standards
Department and procedure standards are versioned checklists that staff acknowledge, with audits and corrective plans, kept in IT Governance.
Read the reports
Under Reports, the Roomline report shows room turnaround, response and resolution times, on-time rates and workload; download the figures as CSV or print to PDF.
Also in analytics
Handover, reports and what is worth a look
What a manager reads at the end of a shift, a week or a month.
Reports
Build an operations report for 7, 30 or 90 days or your own dates: rooms, work orders, maintenance, inspections, team and stock, each with its formula. Download the figures as a CSV file or print to PDF.
Housekeeping intelligence
Over 7, 30 or 90 days, rooms cleaned by kind of clean, planned against actual minutes, pass and rework rates, and recurring failures, with plain notes on what is worth a look. Built from your own records.
Reports are on the central Reports page, under Roomline. Anything not recorded shows as unknown.
Who it is for
Supervisors
Write the handover note, run the shift checklists and keep their results.
Operations managers
Read response, resolution and on-time rates, with Unknown wherever nothing was recorded.
Chief engineer and executive housekeeper
See how their own team is holding to the standards, shift by shift.
- Included in
- Operations
- Package and availability
- $2.50 per room/month
- Availability
- Available
Works with
Roomline room board
One room board for the front desk, housekeeping and engineering
OpenHousekeeping
Plan rooms by credit capacity, inspect to your standard, release on confirmation
OpenWork orders
Requests and scheduled maintenance become owned, timed work orders that are verified before they close
OpenGuest requests
Take a guest request once, check it, assign it and follow it up
OpenMorning handover in a 180-room hotel
A realistic scenario
The night supervisor writes categorized notes on a blocked room and an arrival at risk. The operations manager reviews and publishes the summary, and the day team acknowledges its notes. Later the same manager downloads the week’s response times as a CSV.