Feed and company board
Home shows posts from the spaces a person can see, with pinned posts first. Managers and department heads post to the company board and everyone can comment; everyone in a department can post in its space.
Connect + Keyline AI
The social platform for the people who run the hotel
One feed and one set of conversations for housekeeping, engineering, front office and IT, where a message becomes a confirmed work order after one confirmation and Keyline drafts the news and kind words for a person to post.
Available$3.25 per room/month
In the product
Say thanks in a few taps
Choose who to thank and a badge, say what they did and why it mattered, and add a photo, a file or a voice note. The stories row above holds the week’s news waiting for review, birthdays and anniversaries, and the latest thanks.
Grand Harbour Hotel sample data
The week’s news, drafted from your records
Keyline drafted this post from Service Desk, Projects and Vendors counts. Every line names its source and the post says who approved it. A manager reads, edits and posts it, or sets it aside. It names no guest, no room and no one person’s numbers.
Grand Harbour Hotel sample data
A message becomes work after one confirmation
A colleague mentions Keyline about a fault. Keyline reads that message and offers one engineering work order on a card that says nothing has been done yet. The person confirms with their own rights, or declines.
Grand Harbour Hotel sample data
One page for what is waiting on you
Approvals, tickets, project tasks and Roomline items that need a decision, with the conversations to catch up on beside them and a shortcut into each module.
Grand Harbour Hotel sample data
The company space
The feed, the board and the thanks, drafted with Keyline
Connect’s company space is a feed for the whole hotel: news from leaders, shout-outs between colleagues and a space for each department. It is off until your account has it and a hotel manager switches it on for that hotel.
My department, with Connect inside
A department’s page is its space: a cover picture, the team, highlights, the post box and the posts. Messages and the company board are tabs of the same page, next to goals, requests, guides and what IT delivers, so a department has one place for work and for talk.
Say what is wrong, and Keyline routes it
From the department page a person writes what is wrong. A fault with technology becomes a Service Desk ticket; a fault in the building becomes a work order for engineering where the hotel runs Roomline. Keyline asks where when the words do not say, and the person confirms or sends it to IT instead.
Shout-outs with a badge
Thank up to five colleagues with one of six badges and a few words, and add a photo or a short video. A thank-you says what someone did; it carries no score and no rank.
News Keyline drafts
Keyline drafts the week’s news from counts, such as tickets resolved and milestones reached, and names the module each line comes from. A manager reads, edits and posts it, or sets it aside. Nothing is posted until a person does.
Kind words and days worth marking
Keyline notices recognition a colleague earned and extra work that was approved, and offers words for a thank-you. It drafts posts for days and weeks a hotel marks, for the department head to approve. A suggestion holds no guest, room or amount, and nobody is ranked.
Birthdays and anniversaries
On dates a person chose to share, colleagues tap Send wishes. One post a year goes in the person’s team space and everyone else’s wishes become comments on it.
My work and the Do menu
One page for what is waiting on a person: Service Desk tickets, approvals, project tasks and Roomline items, with conversations to catch up on beside it. From a post or a message, Do makes or updates a record after a preview and one confirmation.
Screens show Grand Harbour Hotel sample data. Availability depends on your account and on each hotel switching it on.
The problem
The work is coordinated in text threads, hallways and handover notes
A fault is reported in one chat, chased in another and written on a shift note a day later. Wins go unseen, thanks is said at the back door, and each department works as if the hotel were someone else’s.
From a message to finished work, with the team in the loop
Talk where the work is
Home shows posts and conversations from the spaces you belong to, with pinned posts first. Each department has a page of its own, My department: the team’s posts, with Messages, the company board, goals, requests and guides as tabs, and what is waiting on you beside the feed.
Turn talk into work
Say what is wrong in your own words. Keyline asks where if it needs to, then offers a Service Desk ticket for IT or, where the hotel runs Roomline, a work order for engineering. In a conversation, mention Keyline for a ticket, a work order or a project task. Nothing is made until you confirm it.
Say thanks in the open
Choose colleagues and a badge, then say what they did and why it mattered. Add a photo or a short video of up to 25 MB. There are no scores, ranks or leaderboards.
Let Keyline do the drafting
Keyline drafts the week’s news from Service Desk, Projects and Vendors counts, suggests words for recognition a colleague earned, and drafts posts for days a hotel marks. A person reads, edits and posts, or sets it aside.
Who it is for
All staff
Read the company feed, post in their department’s space, say thanks with a shout-out, add a photo or a short video, and report a problem by saying what is wrong: Keyline asks where and offers a ticket for IT or a work order for engineering to confirm.
Department heads and their teams
Open My department for everything in one place: the team’s posts and highlights, Messages and the company board, goals, requests to IT, guides and what is waiting on them. A head also answers the IT questions there; the team follows the goals without changing them.
Operations managers and department managers
Post to the company board, review the week’s news Keyline drafts, approve drafts for days the hotel marks, open a channel for every department in one step, and confirm the work that messages become.
Engineers and duty engineers
Post a photo and a line from the floor, mention the Work orders agent, and confirm the work order card it offers with their own rights, so a fault reaches the right person with its place and due time.
Project, finance and IT owners
Link a conversation to a project, budget line, technology system or change, so the thread sits with the record and everyone who can read the record can read it.
Duty managers
Get an email after ten minutes unread when someone mentions them, and mute a conversation or limit alerts to mentions.
Housekeeping and front office teams
Share a win from the floor or the desk with a photo, be thanked by name in front of the hotel, and find the department’s own space first in the sidebar.
- Included in
- Connect + Keyline Advanced AI
- Package and availability
- $3.25 per room/month
- Availability
- Available
Works with
Keyline assistants
Ask from your own records; helpers offer a ticket, work order or task for you to confirm
OpenIT Service Desk
ITSM service desk with response targets and the guests affected
OpenWork orders
Requests and scheduled maintenance become owned, timed work orders that are verified before they close
OpenA leak is reported, confirmed and thanked in one place
A realistic scenario
On the night shift an auditor posts a photo of a leaking pipe in the engineering channel and mentions Keyline. It offers an engineering work order with the place and how urgent it is, and the night manager confirms it. The next morning the engineer’s fix is thanked with a shout-out on the company board, and the general manager finds the week’s news already drafted, ready to edit and post.