Techorph HTMS™

Connect + Keyline Advanced AI

Where the team talks and Keyline helps get it done.

Keep staff conversations, files and decisions together, and bring Keyline and its agents into the thread to propose the next step.

$3.25per room/month

Request an HTMS™ demo See pricing

Connect channel in which a colleague mentions Keyline about an air conditioning fault and Keyline proposes an engineering job that a person must confirm. — Example screen · Grand Harbour Hotel sample data

From message to done

Keyline turns what the team says into the next step, and a person stays in charge.

Say it where the team talks
A colleague reports a fault in a channel and mentions Keyline.
Keyline proposes
It reads the message and offers a ticket, a job or a project task, with the details filled in. Nothing has been done yet.
A person confirms
One click creates it with that person’s own permissions. Approvals, budgets and contracts are never decided in chat.

Keyline proposes. A person confirms. Nothing is created without a yes.

What is included

Each line describes what the product does today.

Available: Built into the product.
Early access: Built and available to your hotel, still being proven with live hotels.
Planned: Not built yet.

Conversations for every teamEarly access

Staff CommunicationDirect, group, channel and record conversations, with replies, reactions and edits.
Direct MessagingPrivate one-to-one conversations.
Department ChannelsHotel and department channels that managers create for the teams that need them.
Group ConversationsGroups of chosen people for work that crosses departments.
Role-Adaptive ConnectSimple, Operational and Advanced layouts chosen from each person’s role and department.
Shift-Aware Starting ViewA duty roster sets each person’s starting view and answers who is on duty.
Mentions & NotificationsMentions, unread counts, per-conversation mute levels and email alerts for mentions.
Conversation SearchSearch every message you are allowed to read.

File SharingUp to five files per message, stored privately and checked on upload.
Voice & Photo CommunicationTake a photo or record a voice note of up to three minutes inside the conversation.
Contextual ConversationsConversations attached to projects, budget lines, systems and changes.
Quick ActionsTurn a message into a ticket, job or project task, or message the team on duty.

Keyline in the conversationEarly access

Keyline in ConnectMention Keyline for a brief of what needs you, who is on duty and what is new.
Specialized Keyline AgentsFour agents today (Keyline and the IT, Jobs and Project agents), each offering the next step for its area.
Agentic CollaborationMention an agent in a thread and it replies with a proposal that colleagues can see and a person can confirm.
Intelligent ActionsKeyline proposes a ticket, job or project task from a message. A person confirms before anything is created.
Human ApprovalsEvery proposed action waits for a person’s confirmation. Approval, budget and contract decisions are never made in chat.
Cross-Module ActionsConfirmed actions create Service Desk tickets, Roomline jobs and project tasks, always with the confirming person’s own permissions.

Automation you can trustEarly access

Workflow AutomationReady-made scheduled digests: a daily Service Desk review, rooms still unfinished near an arrival, a weekly project summary, contract renewals and SOP acknowledgement reminders.
AI Work SummariesScheduled count summaries and drafted shift summaries for a person to review.

Control and oversightEarly access

Agent PermissionsAgents act only with the permissions of the person who asked, and only inside that hotel’s data.
AI Activity RecordEach agent turn, proposal and confirmation is recorded.
Agent GovernanceA closed list of agents, rate limits and a mandatory confirmation step.

Planned

Not built yet, so not part of the product today.

Agent-to-agent orchestrationPlannedAgents that coordinate across modules to carry a request from start to finish.
Natural-language workflow creationPlannedDescribe a workflow in plain words and have Keyline build it for review.
Agent task coordinationPlannedAssignment, dependencies and progress tracking across agents.
More specialist agentsPlannedOperations, Strategy, Finance, Approval, SOP, Technology, Asset, Vendor and Contract agents.
Conversation summariesPlannedSummaries of conversations and pending work.
Shift-scoped conversationsPlannedConversations and notifications that follow the active shift.
Agent monitoring and activity history screenPlannedA screen for agent activity, monitoring and evaluation.

Keyline proposes. A person confirms. Nothing is created without a yes.

What it does for the hotel

From message to action

A message can become a ticket, a job or a project task in one confirmed step, without retyping.

AI with a person in charge

Keyline proposes and people decide. Agents work with the permissions of the person who asked.

One place for the hotel to talk

Channels, direct messages, files, photos and voice notes, adapted to each person’s role.

Included with every product

The foundation all three products stand on.

Hotel WorkspaceOne workspace per hotel, with its own profile, records and context.
Multi-Property ManagementPortfolio, group and single-hotel views with combined rollups and an enterprise region and brand hierarchy.
Hotel OnboardingHotel profile, department interviews, context questions and user invitations, led by the Techorph team.
Department SetupDepartment mission, head, objectives with KPIs and a guided interview.
Employee DirectoryLicensed users with their role, hotels and departments.
Role-Based AccessOwner, Manager and Viewer roles with hotel and department scope, backed by row-level security.
Keyline Intelligence EngineRetrieval over the hotel’s own records that powers answers, recommendations and every module panel.
Evidence ManagementCoverage, confidence and missing evidence on every score, with documents confirmed by a person.
Approvals and Hand-offsApprovals and hand-offs inside each product, from tickets to changes, projects and policies.
Integration FrameworkScoped REST API keys, signed webhooks with retries, a credential vault and an MCP endpoint.
PMS ConnectorsEarly accessRead-only synchronization from Oracle OPERA Cloud and Mews. Not yet validated against live hotels.
NotificationsEmail reminders and in-app notices.
Secure Document IntakePrivate upload inbox with extraction and human confirmation.
Activity RecordsEvent logs inside each module, including access, tickets, budget and PMS activity.
Dashboards & ReportingRole views for the CIO, GM, CFO, owner and departments, with frozen report publications.
Executive IntelligenceOverview, executive view, recommendations and enterprise rollups. Unevidenced values show Unknown, never zero.
Security & Data IsolationEach organization’s and hotel’s data is kept apart with row-level security, and authenticator-app sign-in is supported.
Hotel CustomizationEarly accessHotel-written inspection checklists, standards and rules in Roomline, plus SOPs and policies.
Integrations AdministrationConnection health, last sync, errors and retry for each integration.
Mobile-Friendly WorkspaceA responsive workspace for phones and tablets.

See it with your own hotel

Book a demo and bring one current priority. We will show how it works with your systems and your teams.