Front desk and front office manager
Log a request by place, see the open ones before adding a duplicate and follow it to the end.
Hotel Operations
Log each guest request once and follow it to the end
A request is named by place, checked against the open ones, given an owner and followed up, so nobody asks twice and nobody forgets.
Available$2.50 per room/month
The problem
Did anyone already log that request?
A guest asks again about a missing crib, a colleague logs it as new, and the first note sits unseen. Or the request is passed on by word of mouth and nobody follows up to ask how it went.
From request to follow-up
Name the place
Staff name the room or place once and take the guest’s request.
Check for repeats
The request is matched against open requests, so the same need is not logged twice.
Assign and track
The request is assigned to an owner and tracked to completion.
Follow up
The desk follows up afterwards. A credit or service recovery waits for a named person to approve or decline.
In the product
Guest profiles
Every in-house and arriving guest in one list with the state of their room beside them. A profile holds housekeeping preferences, past stays, requests and complaints. Every role sees names and preferences; messages and notes go only to the front desk, operations managers and administrators.
Grand Harbour Hotel sample data
Who it is for
Housekeeping and engineering teams
Receive the requests assigned to them with the place, the guest’s preference and the time due.
Operations managers
See which requests are late or holding a room, and who owns each one.
- Included in
- Operations
- Package and availability
- $2.50 per room/month
- Availability
- Available
Works with
Roomline room board
One room board for the front desk, housekeeping and engineering
OpenWork orders
Requests and scheduled maintenance become owned, timed work orders that are verified before they close
OpenShifts & analytics
Shift handover, checklists and reports that show Unknown where nothing was recorded
OpenA crib, asked for twice
A realistic scenario
A guest in room 318 of a 140-room hotel phones the desk about a crib. The clerk names the room and finds the request already open from the earlier call, so nothing new is logged. When the work order completes, the desk follows up to ask how it went.