Veja as chegadas em risco
Quartos prontos, retidos e chegadas ainda não preparadas em uma só visão, para agir antes de o hóspede chegar.
Techorph HTMS™
Operações
Mantenha o hotel em movimento, do primeiro pedido à inspeção final.
Dê a TI, housekeeping e engenharia uma forma comum de registrar, atribuir e concluir o trabalho, para que nada fique preso numa conversa de corredor ou numa planilha.
US$ 2,50por quarto/mês
A lista detalhada de recursos é exibida em inglês.
Veja em ação
Como um pedido vira trabalho verificado
Os pedidos chegam à central certa, são atribuídos e acompanhados, e só são encerrados quando alguém conferiu o resultado.
Registre
Problemas de tecnologia abrem um chamado na central de serviços. Pedidos de quarto, housekeeping e engenharia abrem uma tarefa no Roomline.
Atribua e acompanhe
Cada item recebe responsável, prioridade e prazo. Uma lista de trabalho mostra chamados e tarefas lado a lado, e um link de transferência leva um pedido de um para o outro.
Faça o trabalho
O despacho explica quem deve assumir uma tarefa e por quê. Os checklists guiam o trabalho, e o que atrasa ou trava sobe para a lista do que precisa de uma pessoa.
Verifique e encerre
Um supervisor confere o resultado, e um quarto só é liberado quando passa na inspeção.
Hoje são duas centrais que compartilham uma lista de trabalho. Um formulário único de pedido, que encaminha automaticamente, está planejado.
O que está incluído
Cada linha descreve o que o produto faz hoje.
- Disponível
- Incluído no produto.
- Acesso antecipado
- Desenvolvido e disponível para o seu hotel, ainda em validação com hotéis reais.
- Planejado
- Ainda não desenvolvido.
Run the dayAcesso antecipado
- Operations OverviewRooms ready, rooms held, open jobs, arrivals at risk and the work that needs a person now.
- Operational PulseLive figures and a worst-first list of late, held or unowned work. Anything unmeasured shows as Unknown.
- Operational AnalyticsTurnaround, response, on-time, workload and inspection measures, with CSV export.
- Manager WorkspaceDepartment measures, reports and operating decisions for each department.
- Supervisor WorkspaceTeam workload, inspections, a to-verify list and everything that needs a person.
- Employee WorkspaceA simple My Day for each role, with task updates and in-app notices, installable as a web app.
Rooms and housekeepingAcesso antecipado
- RoomlineA colour-coded room board with readiness, assignments, out-of-order status and each room’s history.
- Housekeeping ManagementCleaning stages, a daily board and capacity-based assignments, with occupancy from a connected PMS.
- Housekeeping ProductivityRoom credits, workload planning and fair assignments, with approvals for credit requests.
- Room InspectionsWeighted checklists with critical items. A failure opens corrective work, and a room is released only when it passes.
- Brand StandardsBrand, hotel, department and room-type standards with versions and inspection scores.
- Front Office OperationsA front-desk view of the room board, guest requests, handover and follow-up. Guest names are shown only to this role.
- Guest Request FulfillmentCapture a request once, match duplicates, assign it, track it and follow up.
- PMS SynchronizationRead-only synchronization of rooms, reservations and housekeeping status from Oracle OPERA Cloud and Mews. Not yet validated against live hotels.
Engineering and maintenanceAcesso antecipado
- Engineering ManagementWork orders, technician dispatch, ask-for-help escalation, parts and a recorded resolution.
- Preventive MaintenanceRecurring schedules with step checklists. A failed step opens corrective work.
- Equipment MaintenanceRepair history, recurring-fault flags, parts cost, warranty and meter readings for each piece of equipment.
Requests, jobs and service
- Service DeskTickets, requests and approvals for hotel technology, with priority, category, owner and service targets.
- Jobs ManagementAcesso antecipadoOpen, accepted, in progress, completed, verified and closed, with explained dispatch to the right person.
- Unified Work ManagementAcesso antecipadoOne Work list that shows Service Desk tickets and Roomline jobs together, with a hand-off link from one to the other.
- Incident ManagementAcesso antecipadoMajor-incident management with reviews for technology, and duplicate room requests linked under one lead job.
- Escalation ManagementAcesso antecipadoConfigurable escalation rules for Service Desk tickets, and ask-for-help and late-work alerts in Roomline.
- SLA ManagementAcesso antecipadoHotel-editable service targets with breach tracking for tickets, and start-by and finish-by times for jobs.
- Service RecoveryAcesso antecipadoGuest follow-up, then a proposed, approved and completed recovery written in words. Nothing is sent to guests automatically.
Teams, standards and shiftsAcesso antecipado
- Shift ManagementShift summaries, handover notes and on-duty marks, so the next team starts informed.
- Workflow ApprovalsApprovals for changes, credit requests, service recovery and maintenance procedures, with a decision history.
- Operational ChecklistsInspection, cleaning, preventive-maintenance and scheduled audit checklists.
- Department SOPsDepartment and SOP-level standards written as checklists, with acknowledgements.
- Operational CommunicationsJob transition notes and history, in-app notices and shift handover notes.
- Mobile OperationsA phone-sized staff web app for tasks, inspections and handover, installable to the home screen. Each role sees its own next step first.
Planejado
Ainda não desenvolvido, portanto não faz parte do produto hoje.
- One request intakePlanejadoA single request form that routes automatically to a ticket or a job.
- Opening, closing and daily-routine checklistsPlanejadoChecklists for the routines that open and close each department.
- Job comments and stored photosPlanejadoComment threads and stored photos and files on jobs, inspections and completion evidence.
- Native mobile appsPlanejadoiOS and Android apps for frontline teams.
- Push notificationsPlanejadoAlerts delivered to a phone or tablet.
- Shift rostersPlanejadoShift schedules and rosters.
- Manager approvals inboxPlanejadoOne inbox for everything waiting on a manager’s approval.
Cobrado por quarto: o custo cresce no ritmo do hotel.
O que traz ao hotel
Feche o ciclo de cada tarefa
Cada tarefa tem responsável, prazo e etapa de verificação, então concluído significa conferido.
Padrões que guiam as inspeções
Seus próprios checklists e padrões de marca guiam as inspeções, e uma falha vira ação corretiva.
Veja com o seu próprio hotel
Agende uma demonstração e traga uma prioridade atual. Mostraremos como funciona com os seus sistemas e as suas equipes.